Return Policy and T&C's
Return Policy:
At Little Wonders, we understand that occasionally, you may need to return or exchange an item. We are committed to providing you with a smooth and hassle-free return process, ensuring your utmost satisfaction with your purchase.
If you have received an item within the UAE and wish to initiate a return, you have a generous window of 7 days from the date of delivery to do so. To facilitate the process, we have outlined simple steps for you to follow:
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Start the Return/Exchange Process: Please send us an email to initiate the return or exchange process. Our dedicated team will promptly respond to your request and guide you through the next steps.
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Convenient Return Courier Service: To ensure a seamless experience, we have partnered with our local delivery company to arrange a courier for the return of your item. This service streamlines the process, as a courier will collect the parcel containing the item(s) you wish to exchange or return directly from your location.
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Collection of Your Parcel: Once we have received your return request, our team will reach out to you to coordinate the pickup of the item(s). Rest assured, we strive to make this process as convenient as possible for you.
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Timely Pickup Arrangement: For our valued customers within the UAE, we will arrange the pickup of your parcel within 3 working days. We understand the importance of prompt service, and our team is dedicated to ensuring efficient handling of your return.
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Pristine Condition Requirements: To qualify for a successful return or exchange, we kindly request that the item(s) meet the following criteria: they must be unused, unbroken, undamaged, and in their original packaging. By adhering to these guidelines, we can promptly process your return and provide you with a satisfactory solution.
Terms & Conditions:
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Safety Disclaimer: Little Wonders is dedicated to providing high-quality Montessori learning towers that enhance children's independence and learning experiences. However, it is important to note that the use of the learning tower carries inherent risks, and we cannot be held responsible for any injuries or accidents that may occur while using our product. It is the sole responsibility of the parents or guardians to ensure proper supervision and safety precautions are in place at all times when children are using the learning tower.
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Adult Supervision: We strongly emphasize that children should always be supervised by a responsible adult while using the learning tower. The learning tower is designed to assist children in reaching higher surfaces and exploring their surroundings independently, but adult supervision is crucial to ensure the safety and well-being of the child.
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Proper Usage: It is important to use the learning tower strictly according to the provided instructions and guidelines. Any modifications or alterations to the learning tower are strongly discouraged, as they may compromise its safety and effectiveness. Little Wonders shall not be held liable for any damages or injuries resulting from improper use or modifications made to the learning tower.
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Age and Weight Restrictions: Our learning towers are designed for children of a specific age ( age from 1-3 years) range and weight capacity ( up to 20kg). It is essential to adhere to these guidelines to ensure the child's safety and the structural integrity of the learning tower. Please refer to the product description or packaging for the recommended age range and weight limit.
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Maintenance and Inspections: Regularly inspect the learning tower for any signs of wear and tear, loose parts, or damage. Discontinue use immediately if any issues are detected and contact our customer support for assistance. Little Wonders shall not be held responsible for any injuries resulting from the continued use of a damaged or compromised learning tower.
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Personal Responsibility: By purchasing and using our Montessori learning tower, you acknowledge and accept that you are solely responsible for the safety and well-being of your child while using the product. Little Wonders cannot be held liable for any accidents, injuries, or damages that may occur during the use of the learning tower.
By proceeding with your purchase and using our learning tower, you signify your understanding and acceptance of these Terms and Conditions.
Should you have any further questions or require assistance, please do not hesitate to reach out to our dedicated support team. We are here to assist you every step of the way and ensure that your return experience is nothing short of exceptional.